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Shipping policy
We are pleased to provide worldwide delivery for your orders. Once your order is shipped, you’ll receive a tracking number via email so you can track your delivery.
You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website.
It is your responsibility to ensure that the delivery address you give us is correct and that there is somebody to sign for and take delivery of the goods from the delivery service used.
Once goods have been delivered to you and you have signed the receipt, you will become the owner of the goods at your own risk, and we will not be liable for their loss or destruction. Delivery will be deemed to take place on the date of the first presentation of the products to the delivery address indicated.
If your package is returned to us by the carrier because the address is incorrect or you do not claim it within the time limit or you didn’t pay the import taxes, and you do not answer the phone and electronic messages to plan the new delivery, then Eterling Jewellery will keep the ownership right of the products and can freely dispose of them. We retain the payments that triggered the manufacturing of the product in the first place and you agree to have no recourse to recover the amounts paid or the unclaimed products.
We ship in standard carrier boxes that are non-descript for security, and are securely packaged to prevent damage during transit. Inside, each piece is placed in our elegant gift box. You can also add your personal message per piece, which you can specify while placing your order.
All of our shipping methods are fully insured so your pieces are covered whilst in transit. You will be responsible for signing for the receipt of your package. We cannot direct the shipper to leave your parcel anywhere, you will need to sign for the parcel in person. Once the piece is signed for, it is no longer considered in transit and is therefore under your direct responsibility.
Depending on the recipient country and the relevant import laws, duties and taxes may apply. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. Please note that we do not take responsibility for any duties, taxes or surcharges applied any specific country and we recommend that you check first prior to placing your order.
You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website.
It is your responsibility to ensure that the delivery address you give us is correct and that there is somebody to sign for and take delivery of the goods from the delivery service used.
Once goods have been delivered to you and you have signed the receipt, you will become the owner of the goods at your own risk, and we will not be liable for their loss or destruction. Delivery will be deemed to take place on the date of the first presentation of the products to the delivery address indicated.
If your package is returned to us by the carrier because the address is incorrect or you do not claim it within the time limit or you didn’t pay the import taxes, and you do not answer the phone and electronic messages to plan the new delivery, then Eterling Jewellery will keep the ownership right of the products and can freely dispose of them. We retain the payments that triggered the manufacturing of the product in the first place and you agree to have no recourse to recover the amounts paid or the unclaimed products.
We ship in standard carrier boxes that are non-descript for security, and are securely packaged to prevent damage during transit. Inside, each piece is placed in our elegant gift box. You can also add your personal message per piece, which you can specify while placing your order.
All of our shipping methods are fully insured so your pieces are covered whilst in transit. You will be responsible for signing for the receipt of your package. We cannot direct the shipper to leave your parcel anywhere, you will need to sign for the parcel in person. Once the piece is signed for, it is no longer considered in transit and is therefore under your direct responsibility.
Depending on the recipient country and the relevant import laws, duties and taxes may apply. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. Please note that we do not take responsibility for any duties, taxes or surcharges applied any specific country and we recommend that you check first prior to placing your order.