FAQs

Why choose Eterling ?
At Eterling, our mission is to blend traditional fine jewelry with modern, bespoke designs, featuring intricate handmade engravings that are perfect for everyday wear.
Our collections mix cultures, styles, and materials, crafted from the finest materials, yet priced affordably to spread joy to as many people as possible. We believe that luxury shouldn’t mean overpriced pieces inflated by extra mark-ups and branding costs. As a direct-to-consumer brand, we offer the most competitive and fair pricing by cutting out the middleman, eliminating expensive retail margins. Without costly inventory or branding fees, our prices reflect the current market value of precious stones and metals, tailored to your preferences and budget.
We use only carefully selected gemstones and metals from reputable and ethical sources, ensuring that the joy of wearing our pieces goes beyond their beauty. In 2019, we proudly launched our first collection of ethical diamond rings, and we continue to expand this collection with passion and commitment.

Which carat of gold should you buy ?
The carat grading of gold refers to the percentage of pure gold in the alloy, with 9ct being 37.5%, 14ct being 58.5% and 18ct 75% pure gold. Alloying is needed, since pure gold is too soft and malleable. By adding other metals it will be harder, and we are able to produce different coloured raw materials too. The different alloy mixes affect the colour, hardness and durability of the piece, which should be taken into account when deciding which alloy to choose. Different alloys are better suited to different pieces and our team of jewellers can answer any questions you may have regarding this, or you can read more HERE.

What are the most important things to know about diamonds?
Diamond is the hardest precious stone, it keeps its original beauty for hundreds of years, that makes it the symbolical stone of engagement jewelry.
The quality and value of a diamond is determined by 4 important decisive factors (the famous 4C :-)
- Cut: quality and size of its cutting,
- Degree of its Clarity (the inclusion is a small, unique formation in the precious stone’s structure.)
- Its Colour, or colourlessness,
- Carat: its size, which is its only exact attribute.

What other precious stones can be used, as an alternative to diamonds?
There are many possibilities.
When considering the fact that most women wear their ring every day, the gemstone’s hardness and strength is vital. The harder it is, the longer it will serve as a beautiful decoration.
For more information, please refer to our pages about CHOOSING GEMSTONES and BIRTHSTONES.

How do I find my ring size?
We always recommend that our customers are professionally sized by a local jeweller where possible, as it’s the safest method. Be sure that you are given a precise size, mentioning the scale, as European, US, UK sizing are different. Please consult our SIZING GUIDE prior to ordering to ensure your order correctly.

What taxes may apply?
Depending on the recipient country and the relevant import laws, duties and taxes may apply. These are not part of our pricing, as the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. The payment of these is necessary to release your order from customs on arrival. Please note that we do not take responsibility for any duties, taxes or surcharges applied any specific country and we recommend that you check first prior to placing your order.

How to place an order?
Placing an order is done through our website, by adding one or more products to the "Basket". You are required to provide us with certain data in order to validate the order. The order is validated by checking the acceptance box of the T&Cs.
What does the packaging look like?
We ship in standard carrier boxes that are non-descript for security, and are securely packaged to prevent damage during transit. Inside, each piece is placed in our elegant gift box.

All about shipping
Our delivery charges are set out in our website.
Once your order is shipped, you’ll receive a tracking number via email so you can track your delivery.
All of our shipping methods are fully insured so your pieces are covered whilst in transit. You will be responsible for signing for the receipt of your package. We cannot direct the shipper to leave your parcel anywhere, you will need to sign for the parcel in person.

Can I return or exchange my order?
As it is important to us that you are completely satisfied with your purchase (especially when it is carried out remotely via the Internet), we offer a 30-day returns policy, starting from the date of dispatch, for a full refund or exchange (except bespoke designs or jewellery which has been customized specifically to your requirement, and are not eligible for refund).

How do I start the return process?
If you need to return your piece for some reason, please contact our team to start the return process together. Once we have confirmed the return process, you will be responsible for returning the piece to us.
You will need to package the piece/s in the original box or other sufficiently protective packaging to ensure their safety in transit and prevent any damage. You will also need to ensure that the piece is covered by insurance in transit and that it is required to be signed for on delivery. Once your piece has arrived safely and been processed, our team will be in touch to confirm the next steps.

What's your return and exchange policy?
The conditions for the 30 day return policy are the following:
- Valid for all designs available on our website. Bespoke designs or jewellery which has been customized specifically to your requirement are not eligible for refund.
- The returned items must be undamaged and in a ""new and unused condition"" with all original documentation and packaging
- Your previous purchase has not been subject of a 30 days return too
- In the event of an order comprising several pieces of jewellery, the final return can only apply to one piece (this condition was established to protect us from fraud)
- The jewellery has been returned within 30 days with the postmark being taken as reference.
- Items showing obvious signs of wear or alterations by another jeweller will not be accepted.