Order & Shipping

Deadlines
You can find some of our jewelleries currently in stock under ""special offers"". For these items delivery can be immediate, right after purchase.
For bespoke orders, the usual deadline to prepare our rings is usually 4 weeks, but in case of specific gemstones it might vary. Please contact us for specific turnaround times before ordering, to ensure this will be possible and avoid any disappointment.
Every effort will be made to have your piece to you as quickly as possible, but please note that turnaround times are an approximate guide and are subject to change or delay.
The deadline for preparing bespoke jewellery with completely customized designs is always subject to personal consultation.

Pictures
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store, nevertheless as all our jewellery is entirely handmade and therefore there might be slight variations between the web pictures and the received pieces. As we use natural unique gemstones, the shade and colour might also vary from those shown on the web images. Some products may appear to be larger or smaller on the web than their actual size, as some images have been enlarged to make handmade detail more visible on the screen.

Sizing
We always recommend that our customers are professionally sized by a local jeweller where possible, as it’s the safest method. Be sure that you are given a precise size, mentioning the scale, as European, US, UK sizing are different. Please consult our sizing guide prior to ordering to ensure your order correctly.

Payment
All payments are processed through our secure payment gateway.

Delivery
Once your order is shipped, you’ll receive a tracking number via email so you can track your delivery.
We ship in standard carrier boxes that are non-descript and securely packaged to prevent damage during transit. Inside, each piece is placed in our elegant gift box."
Insurance
All of our shipping methods are fully insured so your pieces are covered whilst in transit. You will be responsible for signing for the receipt of your package. Once the piece is signed for, it is no longer considered in transit and is therefore no longer insured.

Taxes
Depending on the recipient country and the relevant import laws, duties and taxes may apply. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.
Please note that we do not take responsibility for any duties, taxes or surcharges applied any specific country and we recommend that you check first prior to placing your order.